Westcountry Quality Systems (WQS) Ltd is committed to protecting and respecting your privacy and ensuring best practice compliance with the Data Protection Act 1998and the EU General Data Protection Regulation 2022
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, when you are using our site will be processed by us.

The data controller in respect of such personal information is Westcountry Quality Systems (WQS) Ltd
Unit 2 Dunheved Court, Pennygillam Way, Pennygillam Industrial Estate, Launceston PL15 7ED company number (05937993)

In this policy, the term ‘personal information’ means personal data as defined in the Data Protection Act 2018.

Please read the following carefully to understand our practices regarding your personal information and how we will treat it. By visiting our site, you accept and consent to the practices described in this policy.
We may change this policy from time to time by updating this page, so you will always be aware of what personal information we collect, the purposes we use it for and to whom we disclose it. You should check this page regularly to ensure that you are happy with any changes that we make to this policy from time to time.

Personal information we may collect from you

We may collect and process the following personal information about you, which you will give us by filling in the forms on our site or by corresponding with us by e-mail or otherwise:

  • Name;
  • Contact information, including your email address and phone number(s);
  • Other personal information that you provide when you submit any enquiries to us or report a problem with our site; and
  • Cookies (see below).

We may receive personal information about you if you use any other websites we may operate from time to time or from our research and project partners and publically available sources.

Uses made of your personal information

We will use your personal information to help us understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;
  • To improve our services and our site;


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used on our site. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our site.
For further information about cookies and how to delete or control cookies stored on your computer, visit www.aboutcookies.org.

Controlling and storing your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may share your personal information with any companies within our group, including our subsidiaries and any associated companies, and any of our directors, officers, employees, consultants, contractors, professional advisers, insurers, agents or suppliers in order to consider any enquiries or applications submitted by you via our site.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the personal information held on you please write to The Privacy Officer, Westcountry Quality Systems (WQS) Ltd, 25 St Stephens Hill, Launceston, Cornwall, PL15 8HP You may be asked to provide suitable evidence to prove your identity.

If you believe that any personal information we are holding on you is incorrect or incomplete, please write to us or email us at wqs@talktalk.net as soon as possible, at the above address. We will promptly correct any personal information found to be incorrect.

The majority of the personal information we collect will be stored and processed in the UK at our offices. We will only transfer your personal information outside of the European Economic Area where it is necessary for us to do so. By submitting your personal information, you agree to this transfer, storing or processing (if it occurs). We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Links to other websites

Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Thank you for visiting our site.